Refunds & Returns

1. Return Window

You have 15 days from the date your order is delivered to request a return or refund.

To be eligible, your item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Free of wear, damage, or missing parts

Items returned after the 15-day window will not be accepted.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Clearance or final sale items

  • Perishable goods (if applicable)

  • Custom or personalized items

  • Digital products or downloadable content

  • Gift cards

  • Items marked “non-returnable” on their product pages

If you’d like, I can customize this list based on your store’s offerings.

3. Starting a Return

To initiate a return, contact us at:
📧 swiftstatessupply@gmail.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • Reason for the return

  • Photos (if the item arrived damaged or defective)

Returns must be approved before being shipped back.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.

  • We recommend using a trackable shipping service; we are not responsible for lost return packages.

Return address will be provided in the approval email.

5. Damaged, Defective, or Incorrect Items

If you received an item that is damaged, defective, or not what you ordered:

We will replace the item or issue a refund at no cost to you.

6. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically takes 3–7 business days, depending on your bank or payment provider

Shipping fees are non-refundable, except in cases of damaged or incorrect items.

7. Exchanges

We offer exchanges only for:

  • Defective items

  • Incorrect items

  • Items damaged in transit

For other reasons (size, preference, etc.), please request a return and place a new order.

8. Order Cancellations

Orders can be canceled before they are processed or shipped.
Once an order has shipped, it cannot be canceled—you must request a return within the 15-day window.

9. Contact Us

If you have any questions about returns, refunds, or exchanges, contact us:

Swift States Supply LLC
Email: swiftstatessupply@gmail.com
Address: 30 N Gould St #31695, Sheridan, WY 82801